CurlEase® - Return and Refund Policy

Last Updated: 08/23/2019

At CurlEase®, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy for the conditions and process for returns, exchanges, and refunds.

  1. Returns

1.1 Eligibility

  • You may return eligible items within 30 days of the delivery date for a full refund or exchange
  • To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
  • Note that all sale items are FINAL. No items marked down or discounted are both ineligible for refund and returns

1.2 Exclusions

  • Personalized or customized items are not eligible for return unless there is a manufacturing defect.
  • Items marked as final sale are non-returnable.

1.3 Initiating a Return

  • Provide your order number and details of the items you wish to return. Our team will guide you through the return process.

1.4 Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
  1. Refunds
  • Our store offers a no refund/return policy on items discounted or on sale

2.1 Refund Process

  • Upon receiving and inspecting the returned items, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider

2.2 Late or Missing Refunds

  • If you haven't received a refund within the specified timeframe, please check with your bank or credit card company
  1. Exchanges
  • No exchanges are to be made. Items are all final.
  1. Damaged or Defective Items
  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange a replacement or refund as appropriate.